Ordering & Shipping

Ordering

You can order by either signing in or as a guest, your choice.

The easiest way to order is via this website. You’ll receive email confirmation of your order, as well as email from us when it is shipped. If you’re not comfortable ordering online, fell free to give us a call +44 20 7419 4740 or get in touch via email.

To order, simply click the Buy button on any product page. You’ll be asked to sign in, so that we know you we’re dealing with.

Setting up an account allows you to set your own personal preferences for the site. For example, our prices are set in British UK Pounds, but if you live outside the UK, you can choose to display our prices in your local currency.

Shipping Costs

All shipping is done via Royal Mail. Our system allows you to choose the type of delivery, and whether or not you want to insure your order. We also add a modest 50 pence to cover the cost of packaging to every order.

Our site is linked directly to the UK Royal Mail site which gives the actual cost of your shipping. The calculation is based upon the size and weight of the package.
eg.

1 x 7″Single Shipped to the UK will be approx £ 2.00 GBP / European Union – £ 5.00 GBP / Rest Of The World £ 6.00 GBP
1 x LP UK £ 4.50 GBP / European Union £ 8.00 GBP / Rest Of The World £ 14.00 GBP.

These are guide costs only but will be accurate to with 5%

We strongly recommend that any order over £ 20.00 should be sent by Recorded Mail.
In the UK, only items sent with Recorded Mail come with a Tracking Number.

There is a shipping calculator on the checkout page which enables you to see the cost before going through with your purchase.

Intoxica does not charge or collect VAT charges for any country. For EU Countries. we have elected that the postal operator, courier firm or customs agent will collect the VAT from the customers and remit the import VAT to custom. We do not collect sales taxes for any other countries outside the EU. Please be aware that your local customs system may charge you import duty, tariff or handling fee which will be your responsibility to pay.

Returns & Replacements

We want you to be an Intoxica customer for a long time. If you’re at all unsatisfied with your purchase, please let us know via phone or email., and we’ll sort it out. If required, please return the item well packed and providing that you return the products in the same condition that you received them, we will refund the cost of the item plus the cost of your return postage. Please contact us first via email using the Contact Form on the website if you have a problem.

Your Account

You can look at the status of your orders any time by logging into your account. You can also update your account information at any time.
If you have any further questions, feel free to send us an email via the Contact Us page, or to give us a call on +44 20 7419 4740